Last updated: 2026-09-02
1. Who we are
This website, sakurabinche.be, is the online ordering website of:
Sakura Binche (trading as Sakura Binche)
Av. Charles Deliège 11, 7130 Binche
Company number (KBO/BCE): 0507.707.797
VAT: BE0507707797
E-mail: no_reply@asiacuisine.be
Telephone: 06 484 8418
In these Terms, "we", "us" and "the Restaurant" mean Sakura Binche. "You" means the person placing an order.
This is our own website, not a marketplace. Every order you place here is a contract between you and the Restaurant. The website is built and hosted for us by our website developer and hosting provider, who acts on our behalf and is not a party to your order.
2. Scope
These Terms apply to every order placed through this website, through the Restaurant's mobile app, or by scanning a QR code at a table in the Restaurant. By placing an order you accept these Terms. Please read them before ordering.
3. Placing an order
3.1 You can order for delivery, for collection at the Restaurant, or, where the Restaurant offers it, for eating in by scanning the QR code on your table.
3.2 An order is placed when you confirm it on the final checkout step. We will send an order confirmation to the e-mail address you entered. The contract is concluded when we accept your order; acceptance is shown by the order being confirmed in the confirmation e-mail or, for eat-in orders, by the order being taken into preparation.
3.3 You must provide correct and complete contact details: name, telephone number, e-mail address and, for delivery, the full delivery address. We rely on these to prepare and deliver your order and to contact you if something goes wrong. Orders with incorrect or incomplete details may be refused or cancelled.
3.4 You may order a time slot in the future where the website offers this. The times shown are the times we aim for; see clause 6.
3.5 We may refuse or cancel an order if we have reasonable doubts about its correctness or authenticity, if the delivery address is outside our delivery area, if an item is sold out, or if the Restaurant is unable to prepare it (for example because of an unexpected closure). If we cancel an order that you have already paid online, we refund the full amount to the payment method you used.
3.6 Before you confirm your order you can review it in the cart and at checkout and correct any input errors by changing quantities or details there. After confirmation we store the order and you receive its content in the confirmation e-mail; these Terms are available on this page at any time. The contract can be concluded in the languages offered on this website.
4. Prices, minimum order and delivery charges
4.1 All prices are shown in euro and include VAT. The price that applies is the price shown on the website at the moment you place the order.
4.2 Delivery charges and any minimum order amount depend on your delivery address and are shown before you confirm your order (as shown at checkout for your address).
4.3 Where the Restaurant offers promotions, discounts, vouchers or loyalty rewards, the conditions of that promotion (minimum spend, validity period, one voucher per order, and so on) apply as shown on the website or in the e-mail that contains the voucher. Vouchers have no cash value and cannot be exchanged for cash.
4.4 If a price on the website is obviously wrong (for example a dish priced at €0.10), we may cancel the order and refund any amount paid.
5. Payment
5.1 You can pay online when you place the order, or, where the Restaurant offers it, on delivery or at collection (cash or card, as indicated at checkout).
5.2 Online payments are processed by an independent payment service provider (MultiSafepay, Stripe or Mollie, as shown at checkout). The Restaurant never receives or stores your card number or bank credentials. Payment is subject to the payment provider's own terms.
5.3 If you choose to pay on delivery or at collection, you must pay the full amount when the order is handed over. If you are not present or do not pay, we may refuse your future orders.
6. Delivery and collection
6.1 Delivery is only possible within the Restaurant's delivery area. The delivery area is determined by distance from the Restaurant and is checked automatically when you enter your address.
6.2 Delivery and collection times shown on the website or in the confirmation are estimates. At busy moments, in bad weather or in traffic, delivery may take longer. We will do our best to keep you informed but a delayed delivery does not by itself entitle you to a refund.
6.3 For delivery you must be reachable at the telephone number you gave and be present at the delivery address. If the courier cannot reach you or cannot deliver (wrong address, no answer, no access to the building), the order is treated as delivered and no refund is due.
6.4 For collection, please come to the Restaurant at the time indicated. Orders that are not collected within a reasonable time after that may be discarded, without refund.
6.5 Where the law requires it (for example for alcoholic drinks), our staff or courier may ask for proof of age and may refuse to hand over those items if proof cannot be shown; the price of those items will then be refunded.
7. No right of withdrawal; cancellation
7.1 Because our products are freshly prepared food and drink that spoil quickly, the legal right of withdrawal for distance contracts does not apply to orders placed on this website (article VI.53, 4° of the Belgian Code of Economic Law).
7.2 Once an order has been confirmed it goes into preparation and can no longer be cancelled through the website. If you need to change or cancel an order, telephone the Restaurant immediately on 06 484 8418. We will help where we still can, but we are not obliged to accept a cancellation once preparation has started.
7.3 Where we agree to a cancellation, or where we cancel the order ourselves (clause 3.5), online payments are refunded to the original payment method. Depending on your bank, the refund can take several working days to appear.
8. Allergens and dietary information
8.1 Our dishes are prepared in a kitchen that handles all common allergens (including gluten, crustaceans, eggs, fish, peanuts, soy, milk, nuts, celery, mustard, sesame, sulphites, lupin and molluscs). Traces cannot be excluded.
8.2 Allergen information for our dishes is available on request. If you have an allergy or intolerance, please tell us before ordering, by telephone or in the order note, so that we can advise you. We cannot accept responsibility for reactions where we were not informed.
8.3 Photos of dishes are illustrative. Dishes may differ slightly in appearance.
9. Your account and loyalty rewards
9.1 You do not need an account to order. If you create one, you are responsible for keeping your password confidential and for everything done through your account. Please tell us immediately if you think your account is being misused.
9.2 Accounts are personal. We may suspend or delete accounts that are created automatically, that are used for fraud or abuse, or that have been inactive for a long period (see our Privacy Policy for retention periods).
9.3 Where the Restaurant offers a welcome voucher on registration or a loyalty reward based on your orders, the reward is sent to the e-mail address of your account and is subject to the conditions stated in that e-mail. One person may hold only one account. We may withhold rewards obtained through duplicate or automated accounts.
10. Complaints
10.1 If something is wrong with your order (missing item, wrong dish, quality problem), please contact the Restaurant as soon as possible, and in any case on the same day, by telephone on 06 484 8418 or by e-mail to no_reply@asiacuisine.be. Keep the order, photos help.
10.2 We acknowledge complaints within one week and aim to resolve them within two weeks. Where a complaint is justified we will, at our choice, replace the item, offer a voucher or refund the item.
10.3 If we cannot resolve a dispute together, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, www.mediationconsommateur.be).
11. Liability
11.1 We are liable for damage caused by our own fault, in accordance with Belgian law. Nothing in these Terms limits our liability for death or personal injury, for fraud, or for any liability that cannot be limited under consumer law.
11.2 We are not liable for delays or failures caused by circumstances outside our reasonable control (for example severe weather, road closures, power or internet outages, or failures of the payment provider), nor for losses resulting from incorrect information that you supplied.
11.3 The website is provided as it is. We try to keep it available and accurate, but we do not guarantee that it will be free of errors or interruptions. Menu items, prices and opening hours may change without notice; the details shown at the moment you order apply to your order.
12. Use of the website
You may use this website only to place genuine orders and reservations. You may not place false orders, interfere with the working of the website, attempt to gain unauthorised access, or use automated tools to create accounts or extract data. Fraudulent orders may be reported to the police. The content of this website (texts, photos, logo, menu) belongs to the Restaurant or its licensors and may not be reused without permission.
13. Personal data
We process your personal data to handle your order and as described in our Privacy Policy. The Privacy Policy forms part of these Terms.
14. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the time you place an order applies to that order.
15. Applicable law and courts
These Terms and every order placed through this website are governed by Belgian law. Disputes are brought before the competent courts of the judicial district in which the Restaurant is established, without prejudice to the consumer's right to bring proceedings before the courts of their own place of residence.
If any clause of these Terms is held invalid, the remaining clauses remain in force.
Questions about these Terms: no_reply@asiacuisine.be · 06 484 8418
